Privacy Policy

Introduction

At The Pond Barn, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data when you interact with us online or in person, and your rights in relation to that data.

Who We Are

The Pond Barn
Farm Road, Bracklesham Bay, PO20 8HR
Tel: 01243 670378
Email: info@thepondbarn.co.uk

What Data We Collect

We may collect and process the following types of personal data:

  • Your name and contact information (email address, phone number)

  • Details you provide when making a booking or enquiry

  • Your preferences regarding food, events, and accessibility (including dietary requirements)

  • Feedback, reviews, or survey responses you choose to share

  • Technical data such as IP address, browser type, and time zone via analytics tools

How We Use Your Data

We use your personal data to:

  • Respond to enquiries and process bookings

  • Manage event and group bookings efficiently

  • Keep you updated via newsletters (if you opt-in)

  • Improve our services and tailor our communications

  • Comply with any legal or regulatory requirements

Legal Basis for Processing

We only process your personal data where we have a lawful basis to do so, such as:

  • Your consent (e.g. when you sign up for our newsletter)

  • Fulfilling a contract (e.g. booking a table or event)

  • Compliance with legal obligations

  • Legitimate interests (e.g. improving our services or marketing to past customers)

How We Store Your Data

Your data is securely stored and only accessible by staff who require it for operational purposes. We use appropriate technical and organisational safeguards to protect your data.

Data Sharing

We will never sell your data. We may share your information with trusted third-party service providers (e.g. booking platforms, email newsletter services) under strict confidentiality agreements, only where necessary to provide our services.

Data Retention

We retain your data only for as long as necessary for the purposes outlined above, and in accordance with applicable laws.

Your Rights

Under data protection law, you have rights including:

  • Access to your data

  • Correction of inaccuracies

  • Erasure of your data (“the right to be forgotten”)

  • Objection to or restriction of processing

  • Data portability (in some circumstances)

To exercise your rights, please contact us at info@thepondbarn.co.uk.

Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: 13/06/2025